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Frequently Asked Questions

Everything you need to know about Zerpayz. Can't find your answer? Contact us.

Getting Started
What is Zerpayz and how does it work?
Zerpayz is a crypto faucet platform where you can earn free cryptocurrency by completing simple tasks like daily claims, offerwalls, and referrals. Your earnings are paid out instantly via FaucetPay to your connected crypto wallet.
Is Zerpayz free to use?
Yes, 100% free! There are no subscription fees, no hidden charges, and no investment required. You simply sign up with your FaucetPay email and start earning immediately.
Do I need a FaucetPay account to use this site?
Yes. FaucetPay is our payment processor and micro-wallet. It is free to sign up at faucetpay.io and takes less than 2 minutes. Once registered, use your FaucetPay email to log in here.
What countries are supported?
Our faucet is open to users worldwide. However, some offerwall tasks may be limited in certain regions. FaucetPay also operates globally with support for most countries.
Earning & Claims
How much can I earn per claim?
Claim amounts vary and are displayed on your dashboard before you claim. Amounts can fluctuate based on the current crypto market price, platform settings, and any active bonus events.
How often can I make a faucet claim?
The claim interval is displayed on your dashboard. Typically you can claim once every few minutes or hours depending on the site settings. Check your dashboard timer for the exact countdown.
What are offerwalls and how do I use them?
Offerwalls are third-party task platforms integrated into our site. You can complete surveys, install apps, watch videos, or sign up for services to earn larger rewards. Go to your dashboard and click "Offerwalls" to see available offers.
My offerwall credit hasn't appeared. What do I do?
Offerwall credits can take up to 24–48 hours to appear. Make sure you followed all offer requirements completely. If your credit hasn't appeared after 48 hours, contact the offerwall provider directly using the support option inside their panel. We cannot manually credit offerwall rewards.
Payments & Withdrawals
When do I get paid?
Withdrawals are processed automatically and instantly via FaucetPay once you reach the minimum withdrawal threshold. There is no waiting period — as soon as your request is approved by the system, the funds appear in your FaucetPay wallet.
What is the minimum withdrawal amount?
The minimum withdrawal threshold is displayed in your dashboard under the "Withdraw" section. It is set based on the current coin being distributed and is updated periodically.
Where do my withdrawn coins go?
All withdrawals go to your FaucetPay wallet, which is linked to your FaucetPay email. From there, you can transfer to an external wallet (like MetaMask, Trust Wallet, etc.) once you reach FaucetPay's own thresholds.
Are there any withdrawal fees?
We do not charge withdrawal fees on our end. FaucetPay may apply a small network fee when transferring from their wallet to an external address, but this is outside our control.
Account & Security
Can I have multiple accounts?
No. Multiple accounts from the same IP address are strictly prohibited. Accounts found to be in violation will be permanently banned and any pending earnings forfeited. One account per person, per household.
Why was my account banned?
Accounts are banned for violations including: using VPN/proxy, multiple accounts from the same IP, bot activity, attempting to exploit the platform, or fraudulent offerwall completions. If you believe your ban was in error, contact us at our contact page.
Can I use a VPN or proxy?
No. VPN and proxy connections are blocked to prevent fraud and abuse. Please disable your VPN before using the site. Using a VPN may result in an account ban.
How do I change my FaucetPay email?
Currently your account is tied to your FaucetPay email. To change it, contact us via the contact page with your old and new email. We will verify ownership of both FaucetPay accounts before making any changes.
Referral Program
How does the referral program work?
Share your unique referral link with friends. When someone registers using your link, they become your referral. You then earn a commission percentage of everything they earn on the platform — completely passive income!
How much do I earn per referral?
The referral commission rate is displayed on your dashboard's referral page. It is calculated as a percentage of your referral's earnings and is credited to your balance automatically.
Is there a limit on how many people I can refer?
No limit! The more active referrals you have, the more passive income you earn. Share your link on social media, Telegram groups, and crypto forums to build your referral network.
Technical Issues
The CAPTCHA is not loading. What should I do?
Our site uses Cloudflare Turnstile for bot protection. If it's not loading, try: (1) Disable any browser extensions or ad blockers temporarily, (2) Clear your browser cache and cookies, (3) Try a different browser, (4) Make sure JavaScript is enabled.
The site is slow or not loading properly.
Our site is hosted on fast servers and protected by Cloudflare CDN. If you're experiencing issues, try refreshing the page or clearing your browser cache. If problems persist, check our Telegram channel for any maintenance announcements.
I found a bug or have a suggestion. How do I report it?
We welcome bug reports and suggestions! Please use our contact page or reach out on our Telegram channel. Users who report valid bugs may receive a bonus reward!
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